Contact the Pubs Code Adjudicator

There are a number of ways to contact the PCA.

It is important to remember that the Pubs Code sets out very strict deadlines connected with rights under the Code and for making formal referrals for arbitration to the PCA. It is the responsibility of the tied tenant and the pub company to ensure they are able to meet any time limits which apply to them. 

The PCA provides information about the Pubs Code, including deadlines, in its helpful factsheets. The Code Compliance Officer (CCO) for each pub company is also available to answer your queries about your Pubs Code rights and any relevant time limits. 

Referrals for arbitration

If you are a tied tenant and have a dispute with your pub company about whether it has complied with its duties under the Code, you may be able to refer the dispute for arbitration. 

Find out more about the arbitration process. 

General Enquiries 

If you have an enquiry, you can contact the PCA in one of the following ways. 

Please note: The PCA does not deal with complaints about pubs, including the conduct of staff or customer service. You may want to contact your local council instead.

Online enquiry form

You can contact us by using the PCA Online Enquiry Form 

Email

You can also contact us directly via email to [email protected]

Telephone call back service

If you would prefer to discuss your enquiry, you can request a call back through our online enquiry form, or by telephoning 0800 528 8080. 

Postal address

You can also write to:

Pubs Code Adjudicator
Office of the Pubs Code Adjudicator
4th Floor
23 Stephenson Street
Birmingham
B2 4BJ

The PCA receives and gathers a wide range of information, find out more about this here. The PCA treats all intelligence about the actions of pub-owning businesses seriously and all information received is given full consideration to determine any appropriate regulatory steps. The PCA cannot always tell individuals what they are doing with information received, as it may hinder action the PCA is taking, or may take in the future. For more information, please refer to our privacy notice.