Reporting information to the PCA

The PCA welcomes information regarding how pub companies are complying with the Pubs Code.  

This information helps the PCA build a picture of pub company behaviour and decide what action to take as the regulator. 

Information may come from a number of sources, including: 

• Tenants and others who contact the PCA office 
• Industry events and stakeholder meetings 
• Annual Tied Tenant Surveys 
• Information / surveys from tenants who have been through the Market Rent Only process 
• Other targeted research into the tenant experience 
• Self-reported breaches from pub companies 
• Pub company Annual Compliance Reports  
• Arbitrations 

When considering information, the PCA office may ask for supporting evidence, such as notes of conversations with the Business Development Manager which the tenant must be given under the Code, and any letters or emails.