PCA seeks views from tied tenants on failures by Star Business Development Managers to provide meeting notes

The PCA has been made aware by Star Pubs that notes of key operational discussions between tied tenants and their Business Development Manager (BDM) may not have been sufficient, completed within the required timescale (14 days), or provided at all.

The issue relates specifically to notes of discussions in connection with rent negotiations, repairs and business planning. It is a right for tied tenants under the Pubs Code to receive appropriate notes of these business-critical meetings with anyone representing the pub company.

The PCA has been informed by Star Pubs that this issue relates to notes from meetings that happened between 2018 and 2024.

The PCA is calling on affected current and former tied tenants to get in touch with the Star Code Compliance Officer (CCO) and the PCA via email before 19th August 2025 to share any evidence that this happened to them, and any resulting impact on their business.